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Discover everything you need to know about Dr. Vincent Lab skincare in our easy-to-navigate FAQ chat.
FAQ
Hi! What is the philosophy behind Dr. Vincent Lab skincare?
Hello and welcome! At Dr. Vincent Lab, we believe in scientific skincare simplified. Our products are developed by dermatologists, formulated with clinically proven ingredients, and designed to support real skin health — no trends, no harsh actives, just results backed by science.
Do you ship internationally?
Yes! We offer worldwide shipping. Your order will be processed within 1–2 business days and shipped with tracking. Delivery times 3-25 days vary depending on your location.
How long will my order take to arrive?
Here’s a general guide:
- US & Canada
3–7 business days - Europe & UK: 7–25 business days
Delays may occur due to customs or public holidays.
What is your return and refund policy?
We want you to love your skin and our products. If you're not satisfied, you may return unopened items within 90 days of delivery. For refunds or exchanges, please contact our support team at: support@drvincentlab.com
Are your products cruelty-free and vegan?
Yes! All Dr. Vincent Lab products are cruelty-free and many are vegan-friendly. We do not test on animals and follow ethical, responsible formulation practices.
Where can I find the ingredients list?
Each product page includes a full ingredients list along with explanations of the key actives and their purpose. Still have questions? Just ask us via chat anytime!
How can I contact customer support?
We're always here to help:
- Live Chat (bottom-right corner 💬)
- ✉️ to support@drvincentlab.com
or fill below contact form 👇️